Our exchange service employs automated AML screening for all incoming transactions through specialized tools. Should a transaction be flagged as high-risk (involving darknet, mixers, gambling, sanctions list, etc.), we reserve the right to temporarily halt the exchange process for further verification of your identity and the origin of the funds.
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How to create an application?
In order to create an application, you need to follow the instructions stated below: 1. Select the exchange direction (for example: in the ‘Give’ column choose "USD", in the ‘Receive’ column choose "EUR" and specify the amount you want to exchange or receive. 2. Fill in the ‘Data entry’ column, specify your e-mail, the wallet number (card or account) which you want to transfer money from, the wallet number (card or account) which you want to receive money and tick in ‘I am not a robot’. 3. Click the ‘Exchange now’ button, and then in the pop-up window you will be able to see our requisite elements for the transfer. In the case of banks, on the first exchange the system will ask you to verify the card that you want to use to perform the transfer. For each new card it will be necessary just for once. 4. Copy our details and click the ‘Go to payment’ button, after which you will open the Bank's or PS's website. Insert the amount indicated in the application and your requisite elements, confirm the transfer. Do not fail to to make sure that the amount has been written down. 5. Next, return to our website and confirm the payment by clicking on the ‘I paid’ button. Done. 6. After the application is created, you will receive information on your application status through e-mail, and you will be automatically registered on our service. In order to confirm the registration, you will need to follow the link specified in the e-mail. After confirming the registration, you will be able to track the application status in your MA (My Account), as well as participate in the referral program and receive discounts.
How long does it take to process an application?
The exchange is performed by an operator in manual mode and takes from 5 up to 20 minutes after the payment on application is received, it depends on the workload of our operators. In the case of Yandex.Money, the first application for an exchange in the direction of Yandex.Money will be blocked for the period of 48 hours for security purposes, once this period expires the application will be processed within 5-20 minutes. Further applications in this direction will be processed according to our regulations. There also may be rare cases with the Perfect Money payment system, when the Perfect Money system itself blocks the transfer for the purpose of verification. On average, the wait may last from 1 up to 6 hours, but it may also be a longer-term wait.What is the minimum amount for exchange?
The minimum amounts that could be exchanged on our server are: 3 USDIf asked to clear the Cookies and Chache, how am I to do it?
Yes, after the functional update in case of any operations on the web-site you could have old files on your computer or other device. We ask you to update Cookies and Cache in order to ensure that all the services work fully and unerringly.What is ‘card verification’ and why is it necessary?
Card verification is a confirmation of the ownership of the card (or account). This is a necessary condition, without it you will not be able to exchange funds on our service. The conditions for the card verification are simple and do not require much effort. For verification, it is only required to photograph the front side of your card against the backdrop of our website. The verification process will take several minutes and is required only once for each new card. The photo should capture the card number and the owner's name, and in the background (behind the card) should be a monitor with an open tab of the site Exchanger.
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